FAQs

Any questions? We've got answers!

• Why isn’t the Opensend Shopify app public in the Shopify App Store?
• Do I need to update my website's cookie consent or privacy policy now that I'm using Opensend?
• How does Opensend use customer data from my site?
• How does Opensend identify visitors on my site?
• How does Opensend determine which website visitors to identify and can I change the criteria?
• Have visitors consented for their data to be shared with us by Opensend?
• Am I allowed to send marketing emails to my website visitors who have not explicitly opted in to marketing communications?
• How should I reply if a visitor asks how we identified them?
• How accurate are the identities provided by Opensend?
• Does it count towards my quota when Opensend identifies a visitor, and later in the session the visitor provides their email on their own?
• Is Opensend's service legal?
• Can Opensend provide data for customers outside of the US?
• What is Opensend's attribution window?