--- title: FAQs | Success Center description: Any questions? We've got answers! --- [Skip to content](https://help.opensend.com/faqs#main-content) [Contact Support](https://help.opensend.com/kb-tickets/new) [![Logo Black.png\]](https://help.opensend.com/hs-fs/hubfs/Logo%20Black.png?height=33&name=Logo%20Black.png)](https://opensend.com/) Open main navigation Close main navigation - [Contact Support](https://help.opensend.com/kb-tickets/new) - [Return to opensend.com](https://opensend.com/) [Return to opensend.com](https://opensend.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Success Center](https://help.opensend.com/) 2. [FAQs](https://help.opensend.com/faqs) # FAQs Any questions? We've got answers! - [Why isn’t the Opensend Shopify app public in the Shopify App Store?](https://help.opensend.com/why-isnt-the-opensend-shopify-app-public-in-the-shopify-app-store) - [Do I need to update my website's cookie consent or privacy policy now that I'm using Opensend?](https://help.opensend.com/do-i-need-to-add-or-update-my-websites-cookie-consent-to-include-opensend) - [How does Opensend use customer data from my site?](https://help.opensend.com/is-opensend-harvesting-my-customer-data-for-use-with-other-customers) - [How does Opensend identify visitors on my site?](https://help.opensend.com/how-does-opensend-identify-visitors-on-my-site) - [How does Opensend determine which website visitors to identify and can I change the criteria?](https://help.opensend.com/how-does-opensend-determine-which-website-visitors-to-identify-and-can-i-change-the-criteria) - [Have visitors consented for their data to be shared with us by Opensend?](https://help.opensend.com/have-customers-consented-for-the-data-to-be-shared-by-opensend) - [Am I allowed to send marketing emails to my website visitors who have not explicitly opted in to marketing communications?](https://help.opensend.com/am-i-allowed-to-send-marketing-emails-to-my-website-visitors-who-have-to-explicitly-opted-in-to-marketing-communications) - [How should I reply if a visitor asks how we identified them?](https://help.opensend.com/how-should-i-reply-if-a-visitor-asks-how-we-identified-them) - [How accurate are the identities provided by Opensend?](https://help.opensend.com/how-accurate) - [Does it count towards my quota when Opensend identifies a visitor, and later in the session the visitor provides their email on their own?](https://help.opensend.com/am-i-being-charged-for-emails-opensend-identifies-where-later-in-the-session-the-visitor-provides-their-email-on-their-own) - [Is Opensend's service legal?](https://help.opensend.com/is-opensends-service-legal) - [Can Opensend provide data for customers outside of the US?](https://help.opensend.com/outside-the-us) - 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