Troubleshooting Guide

// Verify SDK is loaded
console.log('SDK available:', typeof window._oirtrk !== 'undefined');

// Check SDK version
if (window._oirtrk?.version) {
  console.log('SDK version:', window._oirtrk.version());
}

Open browser DevTools → Network tab and filter for:

• /evt - Event tracking requests
• /ack - Identity requests
• aggle - All SDK requests

Look for error messages in the browser console related to SDK initialization or network requests.

Symptoms:

• window._oirtrk is undefined
• Events are not being tracked

Solutions:

1. Verify Script Tag

   <script type="text/javascript">
     !(function (s) {
       var o = s.createElement('script'),
         u = s.getElementsByTagName('script')[0];
       o.src = 'https://cdn.aggle.net/oir/oir.min.js';
       o.async = !0;
       o.setAttribute('oirid', 'your-oirid');
       o.setAttribute('oirtyp', 'your-oirtyp');
       u.parentNode.insertBefore(o, u);
     })(document);
   </script>

    

2. Check CDN Availability

   • Verify CDN URL is accessible
   • Check network connectivity
   • Ensure no ad blockers are blocking the script

3. Add Error Handling

   o.onerror = function () {
     console.warn('OIR SDK failed to load');
   };

    

Symptoms:

• Events are queued but not sent to server
• No network requests in DevTools

Solutions:

1. Check Configuration

   Verify your configuration is set correctly using either method:

   Via Script Attributes:

   <script>
     o.setAttribute('oirtyp', 'YOUR_INTEGRATION_TYPE');
     o.setAttribute('oirid', 'YOUR_INTEGRATION_ID');
   </script>

    

   Via cfg() Method:

   window._oirtrk.cfg({
     oirid: 'YOUR_INTEGRATION_ID',
     oirtyp: 'YOUR_INTEGRATION_TYPE',
   });

    

2. Verify Credentials

   • Ensure oirid and oirtyp are set correctly in either script attributes or cfg()
   • Check for typos in both attribute names and values

3. Check Network

   • Verify endpoint URLs are accessible
   • Check for CORS issues

•  SDK script correctly added to HTML
•  oirid and oirtyp configured
•  No ad blockers blocking the script
•  No console errors
•  Network requests visible in DevTools
•  localStorage available
•  HTTPS enabled (production)

Before contacting support, gather this information:

1. Browser and version
2. SDK version (window._oirtrk.version())
3. Console errors (full stack trace)
4. Network request details
5. Steps to reproduce

Contact your account manager with this information.